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SAP S/4 HANA Customer Service Training

SAP CS/SM (Customer Service and Service Management)


If you wish to enhance your Sales & Distribution skills set or learn about frequently demand SAP module, The Introduction to the SAP Customer Service Module which can help you undersatnding about  how Service Management functtionality work in SAP.  Various service scenarios: simple service sale, service contract, in-house repairs and field service.  We will touch base the primary objects in Customer Services including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. 


Course Contents 




A. Customer service functional context


B. Customer service terminologies


C. Service roles, responsibilities


D. Transaction codes and their functions

Processing Tools

E. Service process flows

Service Nature

F. Cross module integration


G. Enterprise structure


H. Master data

Master data – integration

I. Technical objects

Service master data

J. Scenarios execution

Pre-requisites check

K. Configuration

Study & Setup

L. Scenarios execution

Transaction Processing

M. Standard reports, list execution


Revise, follow up activities


SAP S/4 HANA Customer Service Training

$850.00 Regular Price
$520.00Sale Price
  • INR Payment Option

  • What Will You Get?

    Instructor Led Live Interactive Training Sessions
    Online Access to Recorded Videos for 1 Year
    Study Materials
    Session Notes

    Forum access to Post Quaries

  • Check Sample Videos

  • Course Curricular

    A. Customer service functional contex

    • Purpose
    • Industry Requirement
    • Business Benefits
    • Scope
    • Main Features
    • SAP Service and Asset Management
    • Service Management – Functions
    • Service parts management
    • Enterprise asset management
    • IT service and asset management
    • Integration
    • Installed Base
    • Service Agreements
    • Service Contracts
    • Customer Interaction Centre
    • Service Notifications
    • Call Management
    • Budget Planning for Plant Maintenance and Customer Service (MCB)
    • B. Customer service terminologie
    • Maintenance Plants
    • Planning Plants
    • Functional Location
    • Equipment
    • Code and code groups
    • Maintenance Planner Grp.
    • Serial Numbers
    • Work Centers
    • Task Lists
    • Partner Functions
    • Any other
    • C. Service roles, responsibilitie
    • D. Transaction codes and their functions
    • Customer Service
    • Customer Interaction
    • Installed Base Management
    • SAP Service Processing
    • E. Customer service process flows
    • Sales, delivery
    • Customer service
    • Plant maintenance
    • F. Cross Module Integration
    • Integration with other SAP modules (SD – MM – PM – PS – QM – FICO)
    • Plant maintenance flow
    • Sales flow
    • Customer service flow
    • G. Enterprise structure
    • Company Code
    • Plant
      • Maintenance plant (Plant Section, Functional Loc., Equipment, Sub Equip, Sub Assembly, Spares)
      • Planning plant (Planner group, Work centres)
    • Sales Area
    • Purchase Organization

    H. Master data

    • Functional Location Master
    • Equipment Master
    • Customer Master
    • Material Master
    • Service Master
    • Condition Master
    • Cost Centre
    • Activity
    • Activity Pricing

    I. Technical Objects

    • Functional location (IL01)
    • Equipment (IE01)
    • Work centres (IR01)
    • Task List (IA01, IA05)
    • Installed base (IB51)
    • Serial Number (IQ01)
    • Bill of Material (IB01, IB11, CS01)
    • Measuring points & counters ((IK01)
    • Measuring documents (IK11)
    • Warranties (BGM1)

    J. Scenarios execution review

    • Service Notifications
    • Service order processing
    • Service planning
    • Service contract management & scenarios
    • Service management (Warranty, Overhauling)
    • Warranty processing
    • Service billing scenarios
    • Service scenarios

    K. Configurations

    • Module wise configuration review
    • Customer Service
    • Plant Maintenance
    • Sales & Distribution
    • Materials Management
    • Quality Management
    • Project System
    • Finance and Controlling

    L. Scenarios execution

    • Returns & Repairs
    • Onsite Repairs
    • External Processing
    • Annual Maintenance Contract (AMC)

    M. Standard reports, lists execution


    • MCIA: Notification analysis
    • MCJB: MTBR/MTTR analysis for an Equipment
    • MCJC: MTBR/MTTR analysis for a Functional Location
    • MCI1: Object Class Analysis
    • MCI2: Manufacturer Analysis
    • MCI3: Location Analysis
    • MCI4: Planner group Analysis
    • MCI5: Damage Analysis
    • MCI6: Object Statistics
    • MCI7: Breakdown Analysis
    • MCI8: Cost Analysis


    • IE05/ IH08/ IE07 / IH03: Equipment List – Change / Display / Multi-level display / Structural Display
    • IL05/ IH06/ IL07 / IH01: Functional Location List – Change / Display / Multi-level display / Structural Display
    • IH09: Material List - Display
    • IQ08 / IQ09: Serial Number list – Change / Display
    • IW72 / IW73 / IW40: Service Order List – Change / Display / Multi-level Display
    • IW58 / IW59: Service Notification List – Change / Display


  • Current Batch and Upcoming Batch

  • Join Live Demo

  • Meet Our Trainer

    Satish Talikota

    Satish has more than 15 years of experience in SAP space. Worked on 3.1H, 4.6 C, ECC, S4 HANA. Has working, training expertise in SD as base module and working

    Experience in CS scenarios across various projects. He Has passion to train, teach and is a continuous learner with an objective reaching depths in CS functionality.

  • Perquisite

    Knowledge of SAP Sales & Distribution will help ful, but not required

  • Target Audiance

    • Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module
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